Support for PinFrame

Some features may require an account, especially features related to syncing, subscriptions, and public profiles.

If an account is required for your version of PinFrame, you’ll be prompted in the app.

PinFrame stores and processes your data on our servers to support features like syncing, subscriptions, and public profiles.

This may include your spots, notes, tags, photos, collections, and profile settings.

For more details, please see our Privacy Policy.

PinFrame may store: account and profile information, spots, notes, tags, and collections, photos and uploaded images, public profile content, subscription status and purchase-related metadata, and technical logs and diagnostics (for reliability/security).

We do not receive your full payment card details. Billing is handled by Apple App Store or Google Play.

PinFrame Pro is available as a paid subscription (monthly or yearly, depending on your region/store options).

Your subscription is billed through your app store account (Apple or Google), and may auto-renew unless canceled before renewal.

You can manage or cancel your subscription in your App Store / Google Play subscription settings.

PinFrame may offer a free trial (for example, 7 days).

If you start a free trial, your app store may automatically begin billing at the end of the trial period unless you cancel before the renewal date.

Trial terms and billing behavior are controlled by your app store provider.

Try these steps: Open PinFrame → Go to the Paywall or Settings screen → Tap Restore Purchases → Wait a few seconds for the app to refresh your subscription status.

Make sure you are signed in to the same Apple ID / Google account used for the original purchase.

If it still doesn’t work, contact support and include: device type, OS version, PinFrame app version, the email/username on your PinFrame account (if applicable), and a screenshot of your subscription status in the App Store / Google Play.

Subscriptions are managed by your app store: iPhone / iPad via Apple App Store subscriptions, Android via Google Play subscriptions.

PinFrame cannot directly cancel subscriptions for you.

In the app, go to Paywall screen or Settings → Restore Purchases.

Tap Restore Purchases and wait for the app to sync your access.

This only works if you’re using the same app store account that originally purchased the subscription.

PinFrame lets you create a public profile page that can display selected spots and collections.

You control what is public vs private (based on the settings available in the app). Only content you mark for public sharing should appear on your public profile.

Public profile content may be viewed by others and may be shared or indexed.

PinFrame may provide controls for what location details are shown publicly (for example, area/neighborhood instead of exact coordinates).

Check your spot privacy or public profile settings in the app.

If you’re unsure, we recommend sharing only content you’re comfortable making public.

PinFrame may need permission to access your device’s photos and location.

Please check your device settings and make sure PinFrame has permission for: Photos / Media and Location (if you want to save map-based spots).

If you denied permissions earlier, you may need to enable them manually in your system settings.

You can update your profile details inside the app (or web profile settings, if available), including display name, username, bio, avatar, and public profile visibility settings.

If you’re unable to save changes, contact support.

If your version of PinFrame supports email/password login, use the Forgot Password option on the sign-in screen.

If you signed in with Apple, Google, or another provider, make sure you’re using the same provider you originally used.

If you still can’t access your account, contact support.

Yes. PinFrame includes an in-app option to delete your account and associated data directly.

You can access this from the app settings (or account settings, depending on your version).

Deleting your account is permanent, removes access, and your data will no longer be available after deletion (subject to limited retention required for legal, security, or operational reasons).

If you have trouble using the in-app delete option, contact us at support@pinframe.app.

Please include as much of the following as possible: device model, OS version, PinFrame app version, what happened (short steps), screenshot or screen recording (if possible), and whether it happens every time or only sometimes.

This helps us fix issues much faster.

We aim to respond as quickly as possible. Typical response time: 1–2 business days.

Response times may be longer during weekends, holidays, or high-volume periods.